top of page

Cancellation and Refund

 

At Croise, we take pride in creating handmade, made-to-order crochet products with care and attention to detail. As a small handmade business, we request that our customers carefully review our cancellation and refund terms before placing an order.

 

1. Order Cancellations

  • Orders can be cancelled within 12 hours of placement by contacting us via email or WhatsApp with your order details.
     

  • After 12 hours, the production process begins, and cancellations will no longer be accepted.
     

  • Orders placed with custom requests, personalization, or pre-orders are not eligible for cancellation after the 12-hour window, as materials may have already been procured or work begun.
     

 

2. No Refunds for Cancellations Beyond Time Limit

  • If a cancellation request is made after 12 hours of order placement, we regret that no refund will be issued, as work on your item may have already started.
     

  • In cases of cancellation within the allowed time frame, the full amount will be refunded to the original mode of payment within 7–10 business days, depending on your bank or payment provider.
     

 

3. Refunds for Damaged or Defective Items

  • We only offer refunds or replacements for damaged or defective items.
     

  • If your item arrives damaged, please notify us within 48 hours of delivery by emailing or messaging us with:
     

    • Your order number
       

    • Clear photos of the item and packaging
       

  • Once we verify the damage, we will either issue a full refund or send a replacement, depending on product availability and customer preference.
     

 

4. Conditions for Refund Approval

Refunds for damaged items will only be approved if:

  • The product has not been used or washed
     

  • You contacted us within 48 hours of receiving the order
     

  • Photographic evidence of damage is provided
     

  • The item is eligible (based on our inspection and assessment)
     

 

5. Non-Refundable Cases

We do not offer refunds in the following cases:

  • Minor color, size, or design variations (due to the handmade nature of our products)
     

  • Delays caused by courier services or unforeseen external circumstances
     

  • Incorrect shipping information provided by the customer
     

  • Change of mind after the 12-hour cancellation window
     

 

6. Refund Method

Approved refunds will be processed to your original method of payment (e.g., UPI, debit/credit card, or net banking). Please allow 7–10 business days for the amount to reflect in your account.

​

 

13. Contact Information

For inquiries or assistance, please reach out to us at:
📧 Email: Contact.croise@gmail.com
📱 WhatsApp: +91 7439 559 890
📷 Instagram: https://www.instagram.com/croisebynikita/

bottom of page